PASSENGER

Our Services

Welcome to the passenger’s area of our website. Here you’ll find all the information you need to plan your trip and make the most of your visit to our airport. Get to know Akwa Ibom State and her history, discover what’s on offer at our shopping and dining outlets and experience how our facilities makes travelling less stressful at Victor Attah International Airport.

Passenger Service Charge

Passengers traveling through the VAIA are mandated to pay the sum of N1,500 (One Thousand Five Hundred Naira) only before passing through the boarding gate.
This is collected from passengers travelling through the airport. It is used to maintain infrastructure at the airport and to improve passenger experience.

Check-in and baggage

Passengers are expected to check-in 20 minutes before flight time. The online check-in service is available to passengers who have a sitting preference.
All lost and found enquires relating to missing /damaged luggage or lost property should be reported to the Ground Handling agents.

Porter & Trolley

If you’re departing, you’ll find porters by the departure entrance. If you’re arriving, you’ll find them by the baggage reclaim carousel.
They will help with your luggage – please pay the sum of ₦500 for this service. Trolleys are available at the arrival and departure terminal.

Security Control

At VAIA our security rules and regulations are tailored to ensure the overall safety of our passengers.
Passengers flying through VAIA will need to present some form of identification to the security control officials during the check-in/boarding process.
Prohibited Items

Special Assistance

VAIA is committed to providing special assistance to passengers with disabilities and reduced mobility with a full range of services and facilities.
The following services and facilities are available at the Victor Attah International Airport (VAIA).
Know More

Airport Lounges

Travelling can sometimes be a tiring process, especially for frequent flyers.
So escape the stress with our airport waiting lounge. Nibble on some snacks and appetizers, flip through some newspapers and magazines.

Flights

All times are in local times (W.A.T.)
*Disclaimer: All passengers are advised to double check with their prospective airlines for relevant flight changes.
Airlines & Flight Times

Information Desk

At the airport, there is an Information Desk at the arrival Hall.
Experienced staff are on hand to answer your questions and provide necessary information before you depart the airport. The desk is open between 08am-6.00pm daily, except on public holidays.

Bag Wrapping

Seal your suitcase, backpack, box or carry-on baggage in tough tamper-proof plastic film and it'll be that much more secure.
The baggage handler provides baggage wrapping services at the departure terminals at VAIA. The baggage handler will securely wrap almost any item of luggage and can also provide packing services for outsized items.

Luggage claim

Lost & found

Inevitably, some of the millions of travelers flying to and from VAIA forget or lose something while they’re there. We do our very best to make sure that any lost items are returned to their rightful owners. Found items should be reported or handed over at the Customer Service Information desk. These are located in the Departure hall.

If you’re looking for something you lost at the airport, we would need the following information from you:

  • Date, area and approximate time when the item was misplaced;
  • Description of item;
  • Contents, serial number, model, brand/manufacturer’s name etc.;
  • Colour and any other special features

Items Lost On board Aircraft

Unlike items lost at the airport, objects found aboard the aircraft do not end up at the lost and found department. Responsibility for these items fall to the airline’s ground handling staff at the airport. Of course, these lost possessions can still be recovered, but you will have to contact the airline’s ground handling staff directly.

Lost and Found Retrieval Form

Contact

Departure Terminal

Victor Attah International Airport

baggage@vaiairport.com